Consulting Services

The Centre for Crisis & Risk Communications is passionate about preparedness. Our team is here to support your organization through multiple planning and consultation processes:

Crisis Communication Planning

  • Key message preparation.
  • Preparation of draft and/or final versions of internal and external communications with all of a client’s important audiences, including media (usually “behind the scenes” but on rare occasion serving as the spokesperson for a client).
  • Creation and/or coordination of Internet-based crisis-response activities, to include social media crisis management.

  • The use of online surveys and other tools to get immediate stakeholder perception feedback, during a breaking crisis, with the option of continuing to monitor perception post-crisis.
  • On- or off-site oversight of client crisis response activities to the extent clients do not have specific capabilities in this area.
  • Situation-specific media and presentation training.
  • Close coordination with legal counsel when litigation or possible litigation is involved, to ensure all tactics and messages are compatible with legal strategy.

Emergency Response Plans

Determining how you’ll react to emergencies in advance can be the difference between opening your doors the next day or never again. Our emergency planning experts will help prepare your operational response.

Emergency Response Plans

Determining how you’ll react to emergencies in advance can be the difference between opening your doors the next day or never again. Our emergency planning experts will help prepare your operational response.

Vulnerability Audits

A multi-disciplinary risk assessment to identify current and potential areas of operational weakness and system flaws that could lead to, or exacerbate, crises. The scope of a vulnerability audit varies, depending on your preferences and needs.

Our vulnerability audit process will help you…

  • Identify areas of improvement for planning and training efforts,
  • Detect and prevent crises before they can cause significant damage,
  • Dramatically enhance response time,
  • Correct operational weaknesses,
  • Reduce the end cost of crisis situations.

Vulnerability Audits

A multi-disciplinary risk assessment to identify current and potential areas of operational weakness and system flaws that could lead to, or exacerbate, crises. The scope of a vulnerability audit varies, depending on your preferences and needs.

Our vulnerability audit process will help you…

  • Identify areas of improvement for planning and training efforts,
  • Detect and prevent crises before they can cause significant damage,
  • Dramatically enhance response time,
  • Correct operational weaknesses,
  • Reduce the end cost of crisis situations.