Centre for Crisis and Risk Communications | Crisis Communication Plan Checklist

Welcome to your Crisis Communication Plan Checklist

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1. Does your organization have a Crisis Communication Plan?

Yes.

No.

I am not sure.

2. If you have a Crisis Communication, does it support and/or follow an Emergency Response Plan and/or Business Continuity Plan?

Yes.

No.

I am not sure.

3. Does you Crisis Communication include identified "emergency" levels?

Yes.

No.

I am not sure.

4. Is your Crisis Communication Plan and Crisis Communication Team activation process identified and understood?

Yes.

No.

Our activation process is generally understood.

I am not sure.

The activation process is generally understood, but not always followed.

5. Does your organization's Crisis Communication Plan address identified key areas of risk?

Yes.

No.

I am not sure.

6. When was the last time your Crisis Communication Plan was updated?

Within the last 5 years.

Within the last 3 years.

Within the last year.

I am not sure.

7. Who within your organization is accountable and/or responsible for your Crisis Communication Plan?

I am accountable for my organization's Crisis Communication Plan.

Somebody on my team is accountable for my organization's Crisis Communication Plan.

Another business unit within my organization is accountable.

I do not know who is accountable for my organization's Crisis Communication Plan.

8. Does your Crisis Communication Plan clearly identify functions, roles and responsibilities?

Yes.

Mostly.

No.

I am not sure.

9. Is everyone who has a role within your Crisis Communication Plan aware that they have a role?

Yes.

No.

I am not sure.

10. Does your Crisis Communication Plan include easily accessible and user-friendly role & responsibility guides?

Yes.

No.

I am not sure.

11. Does your Crisis Communication Plan include easily accessible and user-friendly role & responsibility checklists?

Yes.

No.

I am not sure.

12. Is your Crisis Communication Plan accessible?

Yes. I have a binder in my office.

Yes. I, and a few others on our management team have binders in our offices.

Yes. It is available on our internal website (intranet).

Yes. It is available in hard copy and on our internal website (intranet).

Somebody within our organization has a copy of it.

I am not sure.

13. Does your Crisis Communication identify stakeholders (audiences)?

Yes, there is a list of internal and external stakeholders.

There is a list that vaguely identifies a variety of stakeholder groups.

There is a table that outlines numerous stakeholder groups and describes why each stakeholder group matters, the best channel to communicate with them, what type of information they need to receive, the desired frequency of communication updates, and who (from within our organization) they ought to be receiving communication from.

We are unsure who our stakeholders are.

We are working on identifying our stakeholder groups.

Our Crisis Communication Plan takes a broad communication approach to stakeholder messaging.

14. Does your Crisis Communication Plan include a list of our communication channels?

Yes.

No.

Our Crisis Communication Plan describes each communication channel, includes a description of each channel, and identifies who within our organization has access to each channel.

We wing it and use which ever communication channel is available at the moment.

We are still exploring which communication channels are available to us.

I am not sure.

15. Does your Crisis Communication Plan include a directory of your Crisis Communication Team Members?

Yes.

Yes, but it is likely out of date.

No.

I am not sure.

16. Does your Crisis Communication Plan include a directory of key people and business units within your organization?

Yes.

Yes, but it is likely not complete.

Yes, but it is likely out of date.

No.

I am not sure.

17. Does your Crisis Communication Plan include a directory for organizations and companies outside of yours that may need to notify or that may be able to support you?

Yes.

Yes, however, I am not sure about the strength of our relationship.

No.

I am not sure.

18. When was the last time your organization conducted a tabletop exercise to "test" your Crisis Communication Plan?

Last quarter.

Last Year.

Within the last 5 years.

We have not conducted a tabletop exercise.

I am not sure.

I do not know what a tabletop exercise is.

19. When was the last time your organization conducted a functional exercise?

Last year.

Within the past 5 years.

We have not conducted a functional exercise.

I am not sure.

I do not know what a functional exercise is.

20. Do you have an "agency of record" to support you with your Crisis Communication program?Add description here!

Yes.

No.

I am not sure.

We are considering engaging with an agency to further advance our Crisis Communication program.

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