Our Team

Benjamin Morgan

Master of Arts

Jeffrey Angel

Bachelor of Arts

Doug Downs

Benjamin Morgan

Master of Arts, Professional Communications, Royal Roads University

Expertise in: crisis and risk communications, issues management, strategic communications, media relations, media training and coaching

Sectors: government, emergency services, education, agriculture, not for profit

For over 15 years, Benjamin served a variety of Alberta communities (First Nations communities, High Level, High Prairie, Saddle Lake, Olds, Banff, Cochrane, Three Hills, the City of Calgary) as an EMT and Advanced Life Support Paramedic. During his time with the City of Calgary Emergency Medical Services, Benjamin held the role of Public Education Officer (2004 – 2007) – where he authoured/issued over 150 media releases and conducted over 180 media interviews each year.

After completing his Masters Degree of Professional Communications, Benjamin returned to the City of Calgary in a newly created role, Supervisor, Crisis Communications. He rebuilt the City’s crisis communication plan, formed a crisis communications team of 84 professional communicators, and fostered critical relationships with external stakeholders. Engaging with his creative and innovative nature, Benjamin helped form the city’s new public relations and crisis team which was accountable for corporate media relations, social media, crisis and issues management.

Benjamin played critical communication leadership roles during Canada’s two largest and costliest natural disasters: 2013 Calgary Flood & 2016 Fort McMurray wildfires. Acknowledgement for his contributions were received from both Prime Minister Brian Mulroney and Prime Minister Justin Trudeau. These two unprecedented events have afforded Benjamin unique communication experience and perspective in responding to disaster events and engaging with multiple stakeholder groups and levels of government.

Benjamin was called as an expert communication witness at the Elliott Lake mall collapse public inquiry hearing, participated in a DRDC research project: Expert Round Table of Social Media in Emergency Management, and has traveled across the country sharing his experiences with municipalities, schools, and organizations.

With a drive for continuous learning, Benjamin immerses himself in the classroom environment where he doesnt’ think of himself as a teacher but rather a facilitator of the exchange of information. He finds that through teaching others, he continues to be challenged and learns. Benjamin teaches Issues Management, Risk, and Crisis Communications at Mount Royal University in Calgary, Alberta – part of the bachelor of public relations program. He also teaches Risk and Crisis Communication in the School of Humanitarian Studies at Royal Roads University in Sooke, British Columbia. This graduate level course is offered through the school of humanitarian studies and welcomes participants from the Master of Arts in Emergency Management, International Peace-building, and Interdisciplinary studies.

Jeffrey Angel

Bachelor of Arts, Political Science, Western University

Expertise in: crisis and risk communications, issues management, media relations, strategic communications, executive coaching, government relations

Sectors: government, airline, oil & gas, cannabis, agriculture

Jeff Angel has an extensive background in crisis communications, corporate communications, public relations, stakeholder engagement, marketing and brand positioning.

A graduate of the University of Western Ontario (Western), he has held a number of executive positions in his career including Senior Vice President Communications, The Americas, for British Airways, where he was responsible for the North American crisis response to the crash of Concorde and the subsequent relaunch and international press conference at New York’s John F. Kennedy airport, viewed by over 500 million people worldwide. Mr. Angel has also worked with various Fortune 500 companies including; Westjet, Canadian Airlines, Trans Canada, Enbridge, Shell, 3M, the Edmonton Oilers and also with various levels of governments including the Canadian federal government, eight Canadian provincial governments, the Cities of Calgary and Edmonton, the United Kingdom’s Office of Fair Trading (OFT), the European Union (EU), the U.S. Department of Transportation (USDOT), the New York City Mayor’s Office and the Port Authority of New York and New Jersey. He was also Chairman of the North American Airline Public Relations Association.

Doug Downs



Expertise in: strategic communication planning, crisis communications, marketing, brand development, media relations

Sectors: government, utilities, not for profit, agriculture, finance, education

Doug is an accredited Strategic Communications Management Professional through the Global Communications Certification Council with more than three decades’ professional communications experience.

An award-winning former television reporter, Doug provides executives, managers and front-line employees with media and presentation training that helps them develop their unique and empowering public voice.

He is a Brain Story Certification Course graduate through the Alberta Family Wellness Initiative, an active member of the International Association of Business Communicators (IABC) and a past board member with the International Association for Public Participation (IAP2) having led stakeholder consultation programs valued over $15B.