Our Team

Benjamin Morgan

Principal & Managing Director

Jeffrey Angel

Principal

Chaseten Remilard

Director, Research & Academia

Celine Richter

Senior Associate

Doug Downs

Senior Associate

Benjamin Morgan

Master of Arts, Professional Communications, Royal Roads University

Expertise in: crisis and risk communications, issues management, strategic communications, media relations, media training and coaching

Sectors: government, emergency services, education, agriculture, not for profit

For over 15 years, Benjamin served a variety of Alberta communities (First Nations communities, High Level, High Prairie, Saddle Lake, Olds, Banff, Cochrane, Three Hills, the City of Calgary) as an EMT and Advanced Life Support Paramedic. During his time with the City of Calgary Emergency Medical Services, Benjamin held the role of Public Education Officer (2004 – 2007) – where he authoured/issued over 150 media releases and conducted over 180 media interviews each year.

After completing his Masters Degree of Professional Communications, Benjamin returned to the City of Calgary in a newly created role, Supervisor, Crisis Communications. He rebuilt the City’s crisis communication plan, formed a crisis communications team of 84 professional communicators, and fostered critical relationships with external stakeholders. Engaging with his creative and innovative nature, Benjamin helped form the city’s new public relations and crisis team which was accountable for corporate media relations, social media, crisis and issues management.

Benjamin played critical communication leadership roles during Canada’s two largest and costliest natural disasters: 2013 Calgary Flood & 2016 Fort McMurray wildfires. Acknowledgement for his contributions were received from both Prime Minister Brian Mulroney and Prime Minister Justin Trudeau. These two unprecedented events have afforded Benjamin unique communication experience and perspective in responding to disaster events and engaging with multiple stakeholder groups and levels of government.

Benjamin was called as an expert communication witness at the Elliott Lake mall collapse public inquiry hearing, participated in a DRDC research project: Expert Round Table of Social Media in Emergency Management, and has traveled across the country sharing his experiences with municipalities, schools, and organizations.

With a drive for continuous learning, Benjamin immerses himself in the classroom environment where he doesnt’ think of himself as a teacher but rather a facilitator of the exchange of information. He finds that through teaching others, he continues to be challenged and learns. Benjamin teaches Issues Management, Risk, and Crisis Communications at Mount Royal University in Calgary, Alberta – part of the bachelor of public relations program. He also teaches Risk and Crisis Communication in the School of Humanitarian Studies at Royal Roads University in Sooke, British Columbia. This graduate level course is offered through the school of humanitarian studies and welcomes participants from the Master of Arts in Emergency Management, International Peace-building, and Interdisciplinary studies.

Jeff Angel

 

Bachelor of Arts, Political Science, Western University

Expertise in: crisis and risk communications, issues management, media relations, strategic communications, executive coaching, government relations

Sectors: government, airline, oil & gas, cannabis, agriculture

Jeff Angel has an extensive background in crisis communications, corporate communications, public relations, stakeholder engagement, marketing and brand positioning.

A graduate of the University of Western Ontario (Western), he has held a number of executive positions in his career including Senior Vice President Communications, The Americas, for British Airways, where he was responsible for the North American crisis response to the crash of Concorde and the subsequent relaunch and international press conference at New York’s John F. Kennedy airport, viewed by over 500 million people worldwide. Mr. Angel has also worked with various Fortune 500 companies including; Westjet, Canadian Airlines, Trans Canada, Enbridge, Shell, 3M, the Edmonton Oilers and also with various levels of governments including the Canadian federal government, eight Canadian provincial governments, the Cities of Calgary and Edmonton, the United Kingdom’s Office of Fair Trading (OFT), the European Union (EU), the U.S. Department of Transportation (USDOT), the New York City Mayor’s Office and the Port Authority of New York and New Jersey. He was also Chairman of the North American Airline Public Relations Association.

Chaseten Remillard is a communications scholar interested in questions of social and environmental justice. With expertise in visual and professional communications, Remillard’s research includes topics as varied as homelessness, Canadian artist Bill Reid, hockey art, the Alberta Oil Sands, and shark films. Despite this eclecticism, he consistently interrogates how images gain and transmit meaning and how these meanings serve to reinforce particular “ways of seeing” ourselves and the world around us. Currently, Remillard is completing a book on the visual communication of homelessness in the Canadian press. He is happily married to his wife Tanya and is a proud father of three.

Remillard teaches communications at Royal Roads University, University of Calgary and Mount Royal University. He was nominated for a University of Calgary teaching award in 2009. He has also instructed at international colleges in India and Costa Rica, as well as designed and ran a conflict resolution course in Montenegro. He and his wife have started a small communications consultancy, which specializes at coaching applicants into professional medical programs.

Remillard earned a joint honours BA in History and English Literature from McGill University, and subsequently completed his MA and PhD in Communications Studies at the University of Calgary. For both graduate degrees, Remillard was the recipient of the Social Sciences and Humanities Research Council Canadian Graduate Scholarship and was a nominee for the Governor General’s Academic Gold Medal Award.

Celine Richter

Bachelor of Arts (Hons), Communication (Media & Culture), University of Ottawa

Expertise in: change management, crisis and risk communications, issues management, media relations, strategic communications, government relations

Sectors: healthcare, education, high technology, member organizations

Celine has an extensive background in corporate communications, change management communications, marketing communications, leadership communications, community relations, and public relations.

Celine graduated magna cum laude with an Honours BA in Communication from the University of Ottawa. She has held a number of senior positions at high-impact companies including Covenant Health, Alberta Motor Association, Edmonton Catholic Schools and the Health Quality Council of Alberta. Celine is an IABC-certified Communication Management Professional (CMP) and a Prosci-certified change management practitioner. She has completed a Black Belt in Internal Communications with Melcrum and the IAP2 Certificate in Public Participation. She is proud to celebrate the highest standards of excellence communication as a member of the esteemed IABC Blue Ribbon panel, evaluating IABC Gold Quill international awards and has served on the Board of Directors at IABC Edmonton and IABC Canada West region.

Doug Downs

 

SCMP

Expertise in: strategic communication planning, crisis communications, marketing, brand development, media relations

Sectors: government, utilities, not for profit, agriculture, finance, education

Doug is an accredited Strategic Communications Management Professional through the Global Communications Certification Council with more than three decades’ professional communications experience.

An award-winning former television reporter, Doug provides executives, managers and front-line employees with media and presentation training that helps them develop their unique and empowering public voice.

He is a Brain Story Certification Course graduate through the Alberta Family Wellness Initiative, an active member of the International Association of Business Communicators (IABC) and a past board member with the International Association for Public Participation (IAP2) having led stakeholder consultation programs valued over $15B.