Master of Arts, Professional Communications, Royal Roads University
Expertise in: crisis and risk communications, issues management, strategic communications, media relations, media training and coaching
Sectors: government, emergency services, education, agriculture, not for profit
For over 15 years, Benjamin served a variety of Alberta communities (First Nations communities, High Level, High Prairie, Saddle Lake, Olds, Banff, Cochrane, Three Hills, the City of Calgary) as an EMT and Advanced Life Support Paramedic. During his time with the City of Calgary Emergency Medical Services, Benjamin held the role of Public Education Officer (2004 – 2007) – where he authoured/issued over 150 media releases and conducted over 180 media interviews each year.
After completing his Masters Degree of Professional Communications, Benjamin returned to the City of Calgary in a newly created role, Supervisor, Crisis Communications. He rebuilt the City’s crisis communication plan, formed a crisis communications team of 84 professional communicators, and fostered critical relationships with external stakeholders. Engaging with his creative and innovative nature, Benjamin helped form the city’s new public relations and crisis team which was accountable for corporate media relations, social media, crisis and issues management.
Benjamin played critical communication leadership roles during Canada’s two largest and costliest natural disasters: 2013 Calgary Flood & 2016 Fort McMurray wildfires. Acknowledgement for his contributions were received from both Prime Minister Brian Mulroney and Prime Minister Justin Trudeau. These two unprecedented events have afforded Benjamin unique communication experience and perspective in responding to disaster events and engaging with multiple stakeholder groups and levels of government.
Benjamin was called as an expert communication witness at the Elliott Lake mall collapse public inquiry hearing, participated in a DRDC research project: Expert Round Table of Social Media in Emergency Management, and has traveled across the country sharing his experiences with municipalities, schools, and organizations.
With a drive for continuous learning, Benjamin immerses himself in the classroom environment where he doesnt’ think of himself as a teacher but rather a facilitator of the exchange of information. He finds that through teaching others, he continues to be challenged and learns. Benjamin teaches Issues Management, Risk, and Crisis Communications at Mount Royal University in Calgary, Alberta – part of the bachelor of public relations program. He also teaches Risk and Crisis Communication in the School of Humanitarian Studies at Royal Roads University in Sooke, British Columbia. This graduate level course is offered through the school of humanitarian studies and welcomes participants from the Master of Arts in Emergency Management, International Peace-building, and Interdisciplinary studies.
Bachelor of Arts, Political Science, Western University
Expertise in: crisis and risk communications, issues management, media relations, strategic communications, executive coaching, government relations
Sectors: government, airline, oil & gas, cannabis, agriculture
Jeff Angel has an extensive background in crisis communications, corporate communications, public relations, stakeholder engagement, marketing and brand positioning.
A graduate of the University of Western Ontario (Western), he has held a number of executive positions in his career including Senior Vice President Communications, The Americas, for British Airways, where he was responsible for the North American crisis response to the crash of Concorde and the subsequent relaunch and international press conference at New York’s John F. Kennedy airport, viewed by over 500 million people worldwide. Mr. Angel has also worked with various Fortune 500 companies including; Westjet, Canadian Airlines, Trans Canada, Enbridge, Shell, 3M, the Edmonton Oilers and also with various levels of governments including the Canadian federal government, eight Canadian provincial governments, the Cities of Calgary and Edmonton, the United Kingdom’s Office of Fair Trading (OFT), the European Union (EU), the U.S. Department of Transportation (USDOT), the New York City Mayor’s Office and the Port Authority of New York and New Jersey. He was also Chairman of the North American Airline Public Relations Association.
Amanda a senior associate with the Centre for Crisis & Risk Communications. She is also the director of the crisis communication consultancy, Amanda Coleman Communication Ltd. She is based in the United Kingdom and has extensive experience in emergency services communication and leading law enforcement communication at a time of crisis.
In 2017, Amanda led the law enforcement communication response to dealing with the Manchester Arena terrorist attack. She has more than two decades of experience in managing crises.
She is the author of Crisis Communication Strategies published by Kogan Page in May 2020. It brings together advice for preparing for a crisis, dealing with it and moving effectively into the recovery phase. Amanda has worked as a journalist and is a Chartered PR Practitioner as well as a Fellow of both the Chartered Institute of Public Relations and the Public Relations and Communication Association. She is an international speaker on crisis communication.
Megan completed her Bachelors of Communications in Public Relations from Mount Royal University in April 2020. She has a variety of communications experience, working mostly with non-profit organizations. Most recently, through her student work term, Megan gained experience in assisting with exercise design, emergency response training through facilitating tabletop and functional exercises and emergency response planning.
In addition to her degree, Megan holds ICS 100 and 200 from the Alberta Emergency Management Agency as well as certificates from FEMA, which include Fundamentals of Emergency Management and Introduction to Exercises.
Megan has developed a passion for crisis communication and emergency management through her work experience and course work. She is a strong believer that communicating and maintaining relationships with stakeholders is key to the success of any organization.
Diana is a versatile communications professional with over twenty-five years of international public relations experience at major PR agencies and corporations where she managed global corporate communications programs, campaigns and product launches. Diana
As Head of Communications for British Airways, North America, one of the world’s largest international airlines, she was responsible for overseeing corporate communications for the airline’s most important market during one of the industry’s most challenging periods, pre and post- 9/11. At BA, Diana managed worldwide campaigns including Concorde’s Farewell Tour in North America, culminating in the worldwide press conference from New York’s John F. Kennedy Airport the morning of the final flight. The event garnered front-page coverage across the continent, and was viewed in over 180 countries by more than half a billion people.
While at Cathay Pacific, Diana successfully executed a high-profile campaign for the 1996 launch of Cathay Pacific’s New York service culminating in a launch event at the Museum of Modern Art. The New York PR launch generated 43 million gross impressions including national, international and ethnic media. She has managed numerous product launches including rolling out new business class, opening of lounges and aircraft deliveries.
At Cathy Pacific headquarters in Hong Kong, she worked on two major historical events in Hong Kong: the handover of sovereignty from Britain to China in 1997 and the opening of the Hong Kong International Airport in 1998. She also led Cathay Pacific’s Asia media program for the worldwide announcement of the oneworld alliance with four leading global airlines in 1998, overseeing launch strategy, key messaging and materials, and event coordination in both London and Hong Kong.
Tim is a seasoned crisis communicator and public engagement professional who excels in difficult and high-pressure work. Having worked in marketing, communications, graphic layout, web, and social media throughout his 22-year career, he has focused on public engagement and crisis communications over the last decade. He is considered one of Canada’s leading crisis and disaster communications experts for remote, rural and small-urban populations.
He has led communications and/or engagement in some of Canada’s largest emergencies, including in health care’s COVID-19, 2013’s southern Alberta floods and both record-setting British Columbia wildfire seasons in 2017 and 2018. Tim received the prestigious Shield of Public Service Award from the Canadian Public Relations Society for his exemplary efforts during and after the 2017 wildfires.
He’s worked in a variety of industries, including natural resources, health care, sport, emergency services, municipal services and utilities, dental services, construction, pet services, finance, and events; in business, not-for-profit and all three levels of government.
Tim’s education includes IAP2 Foundations in Public Participation, Accreditation in Public Relations, Incident Command System 300, leadership and supervisory certificates from Northern Lakes College, a finance certificate from the University of Alberta School of Business, and business and public relations diplomas from the NSCC. He has spoken at international to regional conferences across Canada and in the United States.
Elissa Lansdell is Consultant based in Toronto. She is a media trainer and communications professional who helps people communicate at the highest levels at work, in the media, and at special events. Her clients have included CEOs, managers, executives, and employees at every level and across a range of sectors - including finance, government, and healthcare.
Elissa has 15 years of on camera experience, which has spanned two countries and several networks - Chum, CMT, Discovery Home US and City TV chief among them.
Elissa has continued her work as Communications Expert on such shows as Steven and Chris and The Goods, uniting her love of broadcasting with her passion for meaningful and effective communication.
Elissa’s mission is to bring out everyone’s best when they need to communicate effectively during critical times.
Briana is a Consultant based in Vancouver. Briana believes that the most important aspect of her work is empowering people to communicate more effectively. She has worked with numerous organizations across Canada, often working with women, and helps all organizational leaders to project a strong physical presence when communicating. Briana holds a BA in English Literature from the University of Victoria.