Resources

March 2020, Centre for Crisis & Risk Communication Principal, Benjamin Morgan gave a presentation to the International Association of Business Communicators – Calgary on risk communications, related to COVID-19. In this video, Benjamin shares some of the science and research behind risk communications and some tools that may support your organizations’ communications.

On March 19 2020, The Centre for Crisis & Risk Communication held a webinar on Pandemic Risk Communication & Business Continuity Planning. The webinar was hosted by the International Association of Emergency Managers (IAEM) and was supported by the International Association of Business Communicators (IABC) – Edmonton. Emergency Management professional Greg Solecki joined us to provide some emergency management and business continuity insights.

Click on the button below to download a fictitious crisis communication plan: Generic Logo Co. Crisis Communication Plan. You may use this as an example or template to work from while creating your own crisis communication plan. The video above helps explain some it’s content and approach.

The Mayor of Calgary, Alberta Canada, Naheed Nenshi was instrumental in the approach and the tone of the crisis communications during the 2013 Calgary Floods. “If we know it, Calgarians need to know it.” We asked Mayor Nenshi to reflect on the crisis communications and importance of being authentic, especially during times of crisis.


Benjamin Morgan presents “lessons learned” from (at the time) Canada’s costliest natural disaster and largest peace-time evacuation events #YYCFlood 2013 at Royal Roads University.

Thank you to Royal Roads University for creating and sharing this video. Several months after (at the time) the costliest natural disaster and largest peacetime evacuation in Canadian history, Royal Roads University asked Benjamin Morgan to return to the university to share his experience and lessons learned from the #YYCFlood 2013.

Dr. Vincent Covello Resources

Communication Under Fire

Vincent T. Covello, PhD, Director, Center for Risk Communication of New York City, presented “Communication Under Fire: Focus On Public Health Situations,” from Bowling Green State University, Bowling Green, OH, on April 4, 2003. The National Association of Local Boards of Health presented the 4th Annual Ned E. Baker Lecture in Public Health. This was also sponsored by the: Wood County Hospital Foundation, Cove Charitable Trust of Boston, Northwest Ohio Consortium for Public Health, Western Reserve Geriatric Education Center, & the College of Health & Human Services at Bowling Green State University. This video was distributed to local health departments.

The workbook presented in the pdf file above was prepared by ASTHO with the support of the Centers for Disease Control and Prevention, The National Center of Environmental Health, the National Center of Infectious Diseases with guidance provided by ASHTO members and other public health officials who participated in the focus groups who helped determine the direction of the project.

 

Much of the material presented in this document has been sourced from workshops presented by Dr. Vincent T. Covello, Director of the Center for Risk Communication, New York, N.Y. Additional materials have been provided by the staff of the Center for Risk Communication. Dr. Covello has allowed the Centre for Risk Management to post this document on its website to promote the understanding of the science of risk communication and to the development of this workbook.

 

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