There is no right or wrong. Our checklist is designed to help you advance your Crisis Communication program.
December 4, 2020 the Centre for Crisis & Risk Communications was asked to participate in a world health forum which focused on the the topic of risk perception (in the context of COVID-19). We were honored to join researchers from around the globe (Canada, United Kingdom, Japan, Spain & the World Health Organization). This event was hosted by the Pan American Health Organization and sponsored by the Canadian Embassy in Mexico City.
On July 22, 20202 we were so grateful to present:
7 science-based rules for communicating in high stress environments
to the Senior Women Academic Administrators of Canada (SWAAC). Here is the presentation including some of the question and answer period. Thank you SWACC for the opportunity to have this discussion with you membership.
On April 15, 2020, we hosted a webinar, Communicating during a health crisis. In this webinar, we explored the idea that high stress and high concern situations change the rules of communications, as should your communication strategies.
March 2020, Centre for Crisis & Risk Communication Principal, Benjamin Morgan gave a presentation to the International Association of Business Communicators – Calgary on risk communications, related to COVID-19. In this video, Benjamin shares some of the science and research behind risk communications and some tools that may support your organizations’ communications.
On March 19 2020, The Centre for Crisis & Risk Communication held a webinar on Pandemic Risk Communication & Business Continuity Planning. The webinar was hosted by the International Association of Emergency Managers (IAEM) and was supported by the International Association of Business Communicators (IABC) – Edmonton. Emergency Management professional Greg Solecki joined us to provide some emergency management and business continuity insights.
The Mayor of Calgary, Alberta Canada, Naheed Nenshi was instrumental in the approach and the tone of the crisis communications during the 2013 Calgary Floods. “If we know it, Calgarians need to know it.” We asked Mayor Nenshi to reflect on the crisis communications and importance of being authentic, especially during times of crisis.
Benjamin Morgan presents “lessons learned” from (at the time) Canada’s costliest natural disaster and largest peace-time evacuation events #YYCFlood 2013 at Royal Roads University.
Thank you to Royal Roads University for creating and sharing this video. Several months after (at the time) the costliest natural disaster and largest peacetime evacuation in Canadian history, Royal Roads University asked Benjamin Morgan to return to the university to share his experience and lessons learned from the #YYCFlood 2013.
Vincent T. Covello, PhD, Director, Center for Risk Communication of New York City, presented “Communication Under Fire: Focus On Public Health Situations,” from Bowling Green State University, Bowling Green, OH, on April 4, 2003. The National Association of Local Boards of Health presented the 4th Annual Ned E. Baker Lecture in Public Health. This was also sponsored by the: Wood County Hospital Foundation, Cove Charitable Trust of Boston, Northwest Ohio Consortium for Public Health, Western Reserve Geriatric Education Center, & the College of Health & Human Services at Bowling Green State University. This video was distributed to local health departments.
To help prepare to respond to questions, should your organization be asked to respond to an event, Dr. Covello and his research team have determined the 77 most commonly asked questions – by journalists during crisis events. These questions can help you prepare for how you respond.